If you have any questions about the videoshop, send an email to email@example.com or firstname.lastname@example.org . But first you can go through this support page and see if your questions are answered
A) What is the basic concept here?
1) We sell downloadable videos that you can download to view on their computer or burn to DVD
2) You can pay by creditcard (or by emailing us for alternative methods)
3) You have 3 days to download the video to your computer
4) When you have downloaded the video, you can watch the video on your computer, or burn a DVD to watch it on television. Watch it as many times as you like! There are no ristrictions and DRM on the videoclips
B) What Do I need to be able to download and view the videos?
1) Computer: most PC's can play the video's; Mac's too, but you might need a program for playing wmv files (try VLC player)
2) Fast internet connection: only buy videos if you can download big files quickly. You have 3 days to download the whole video
3) Browser: most browsers work fine, but it seems AOL has a problem with big downloads. Use Explorer/Firefox instead.
4) Creditcard: we use a creditcard billing system from Verotel to handle the payments. If you don't have a creditcard, mail email@example.com for alternative payment methods.
5) Enough space on your harddrive: be sure to have enough space left on your harddisk. We give you the size of the download on the video pages.
C) How do I download and view the video's?
1) First download the video (right click on the link and choose "save target as" or "save links as"; remember well where you are saving it!)
2) Wait for the download to finish completely
3) Then watch the movie from your computer after it's downloaded
D) About the videos
1) What type of video files? We use WMVvideo files, 640*480 resolution or bigger
2) Can I view them on a Mac? Yes! Download a program like the free VLC media player.
3) Can I check a test video file? Yes, download the clips om the free preview area of this site. If they work, the clips here should work too. The clips in the shop take longer to download: they are much bigger in length and filesize
4) How big are the files? Several hundreds of MB's. We provide high quality videoclips.
E) Buying & Paying
1) How do I buy a download? Go to the video's page and click on "buy".
2) How do I pay for the download? By creditcard. We use Verotel;. If you don't have a creditcard send an email to firstname.lastname@example.org for alternative methods of paying. 3) Is using my creditcard safe? Yes, you do your payments on a secure server from Verotel. If you have questions about this, go to www.verotel.com
F) Problem solving
1) I get an error when playing the videoclips. What can I do?
--->first read point 1 here above; download the clip, then play the clip from your computer after it's fully downloaded
--->try updating your mediaplayer
--->check whether your player can play wmv files (quicktime player doesn't automatically play wmv files; for on the mac download VLC Mediaplayer)
--->if nothing helps, email email@example.com or firstname.lastname@example.org
2) The download is going slow!
-->first check whether it's your connection by downloading something from another site -->if that's going fast, email us to tell about your problem. The sooner you tell, the better we can help you out and make sure you'll get the download that you paid for!
3) I lost my login!
-->email us and send us as much info as possible, so we can find your login in our database. Send us your email address that you used while signing up and your name. You can also go to Verotel and ask them for support: www.verotel.com ...........................................................................................................................
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